Try stirring them as they are cooling, as the edges of the container will cool quicker than the middle leaving it harder on the outside and runnier in the middle.
Depending on the size of the batch thats either stirring every few minutes with a pallet knife, or if its bigger a food mixer does a good job
@Bushsurvivor, provided both your oil phase and water phase are hot enough (around 70 Deg C) and the oil phase is nicely melted with no waxy lumps in it there isn't any up front reason why it isn't stable. You may find the need to use some polysorbate as a co-emulsifier when using polawax, but this would be more if the product started separating.
How much cetyl Alcohol and Polawax are you using? If you're using a large quantity of cetyl alcohol the product can get a little coarse and paste-like.
That should be fine, you may even find that you can back down the polawax a bit if you need to save costs.
(Downside is that it may thin down a bit, therefore needing more cetyl alcohol!)
1-2% Cetyl Alcohol is typical for lotions, It will give a bit of body but not excessive viscosity.
3-4 % if you need a thick butter. Anything more that 4% will start to get claggy and unpleasant, so I wouldn't use more than that unless you have no other option.
For now concentrate on testing out the processing, and worry about any formulation changes later on
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